SHIPPING POLICY
Horeca Store understands that getting your items on time is important to you, so we have designed a convenient Shipping Policy to make the ordering process as smooth & quick as possible.
WHEN WILL MY ORDER BE DELIVERED?
- Our usual Delivery Time is 2 – 3 Business Days for orders placed before the Cut-off time 1:00 PM.
- Orders may get delayed during peak hours, sales promotions, broadcasted holidays, public holidays, religious festivities or due to delays in information verification.
- In case of urgent delivery, please call us at 800 HORECA (467322) or email at hello@horecastore.ae and our team shall assist based on possibility.
- Our designated courier partner shall contact the customer and give a scheduled range of time.
- We work with reputed couriers’ partners (Nas Express, Postaplus, Shipa, Aramex, and others) as well as our own fleet to provide you with the quickest service at the best prices.
- To ensure that the order is delivered to the rightful owner with certainty, Horeca Store or the courier partner may request the Customer’s copy/picture of valid ID to verify identity. In case of non-verification or authentication of any information provided, Horeca Store reserves the right to refuse delivery and cancel the order.
CAN I HAVE MY ADDRESS CHANGED?
- Customers can request to have the delivery address changed only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped.
- If any change of address is required, kindly notify us with your order number at 800 HORECA (467322) or email us at hello@horecastore.ae to further update our courier to process the delivery accordingly.
WHAT ARE THE SHIPPING CHARGES?
- We provide our customers with the lowest flat shipping rates depending on the minimum value of the order placed.
Order Value |
Shipping Charges |
Less or Equal to AED 300 |
AED 25 |
Greater than AED 300 |
*Free Shipping |
**Cash on Delivery Convenience |
**AED 10 per order |
*Horeca Store Provides its customers with FREE Shipping for order values above AED 300.
**In addition to any shipping charges based on the minimum order value, customers shall be required to pay a non-refundable convenience charge of AED 10 for the cash-on-delivery payment method.
- Shipping charges are calculated on cart/checkout page based on the Order value Placed at horecastore.ae- Additional charges may apply for heavy items, in that case, a member of our team will get in touch with the Customer before the order is dispatched. For more information please kindly get in touch with our expert customer service at 800 HORECA (467322) or email at hello@horecastore.ae for further assistance.
Cash on Delivery COD:
Minimum Order Value Limit |
AED 50 |
Maximum Order Value Limit |
AED 5,000 |
HOW TO TRACK ORDER?
- Customer will be notified via registered email or SMS with tracking details once the order is dispatched from our warehouse.
- Customer can also track the order from My Account section on horecastore.ae
- Please note that tracking number gets live in approx. 24 hours as soon as it’s scanned by the courier company.
- In case of tracking number still in-active after 24 hours or get delays, kindly get in touch with our customer service at 800 HORECA (467322) or email at hello@horecastore.ae to take an immediate action to process the order quickly.
NON-AVAILABILITY ON DELIVERY
- Our delivery partners will attempt to deliver the package 3 times before it is returned back to our warehouse.
- Always provide valid mobile number & email address in the delivery address for smooth delivery.
- Customer can reach us within 2 Days at 800 HORECA (467322) or email at hello@horecastore.ae to take action on the cancellation and to further process the Refund.
- Non-delivery occurred due to wrong information provided (i.e., wrong name, mobile number, address or any other wrong information) any extra cost incurred by horecastore.ae for re-delivery shall be claimed from the customer.
ORDER CANCELLATION
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We are more than happy to answer any questions or listen to any suggestions you may have regarding our Shipping Policy, just call us 800 HORECA (467322) or email us at hello@horecastore.ae for further assistance.