You must have stayed at a hotel quite a few times and you must have noticed a professional guiding guests in the main hall or lobby, those are called Hotel Concierge. They play a vital role in the hospitality industry. If you do not have any idea of what a hotel concierge is, then you are at the best place as this article will surely help you understand what a hotel concierge is and what they do.
What is a Concierge?
If you are not new to the hotel business, then you must have a basic understanding of what concierge is and how important it can be for your hotels. Concierges are the representatives of your hotel and their major work is to make sure that all the guests should have an amazing experience. If you are in search of a Concierge, then they can easily be found at any fancy restaurant or any high-end building.
What work does a Concierge do?
The role of a concierge involves fulfilling a range of tailored duties and services to ensure the satisfaction of hotel guests. Essentially, they serve as the presence and a dependable support, for guests. A concierge needs to demonstrate communication and customer service abilities while engaging with guests invitingly. While the responsibilities of a concierge may vary depending on the establishment, they are employed in some typical tasks they could perform regularly including;
- They are responsible for receiving guests.
- They are responsible for managing and filing complaints.
- They are responsible for arranging transport for guests.
- They are responsible for all the dinner and lunch reservations.
- They are responsible for managing housekeeping and room activity requests.
In short, they are responsible for all the guests' related work and they are ready to solve any queries coming from the guests.
How much money does a Concierge make?
Now, this is one of the major queries from individuals, how much money does a concierge make? Well, to answer your query, the concierge is also one of the best-paying jobs, you can easily make from $30,000 to $55,000 per year. Their hourly wage ranges from $14 to $22, which obviously meets the standards.
Apart from their base salary, the Concierge does earn a good amount from guests’ tips. They are not bound under any agreement so they are allowed to have tips from the guests upon their arrival or at the time of their checkout. Guests may tip from $5 and go upward to $35 depending on the service they get.
What are the Educational Requirements of Becoming a Concierge?
This is also one of the most asked questions by people, “What are the Educational Requirements of Becoming a Concierge? Well, the answer to your question is, that you need to have at least a high school diploma, although a bachelor’s degree is necessary. If you are planning to apply for further studies, there are schools in the market that would offer you certification. By doing that, you will have additional skills in your portfolio and those skills will surely help you in the future as well.
How One Can Become a Concierge?
We must admit the fact that the Concierge job is one different and it would not be wrong to say that it indeed is one of the most unique jobs. If you are planning to become a Concierge, then you are at the best place because here are some of the steps you need to:
Have a better education
Education is the most important thing to have in life. If you are planning to become a concierge, then you must know that education has to be the priority, a 2-year or a 4-year degree would work for this field.
Have Multiple Certifications
You can also opt for certification as certifications has also a high demand. Doing certificates like Customer Relationship Manager, Customer Service or any other related to Concierge would surely strengthen your resume and will help you in future endeavors as well.
Have Relevant Experience
A good-paying job will surely look for an experienced individual as it's important to have an experience in the hospitality sector, if you have no prior experience, try finding a normal-paying job and have some experience first, and then you can go for big hotels. By doing a normal paying job, you would have an idea of how hotel and operation works.
Let’s Conclude
We all know the fact that hotels and hospitality sectors do need Concierge and it would not be wrong to say that Hiring the Best Concierge will surely elevate guests' experience. We hope we have helped you through this guide.
